Terms of Service

These terms govern your use of Plastic Surgery Exams (the "Service"), provided by [COMPANY NAME] ("we", "us") of [COMPANY ADDRESS]. By creating an account or buying access you agree to them. If you have any questions, contact us at [CONTACT EMAIL].

1. The Service

The Service is an online question bank and exam simulator for revision for plastic surgery examinations. It includes free content, such as a taster mock exam, and paid content available with an access plan.

The Service is an educational aid. It is not affiliated with or endorsed by any examining body, it does not guarantee that you will pass any examination, and its content is not clinical advice. Always follow current guidelines and your own clinical judgement when treating patients.

2. Your account

• You must be at least 18 and give accurate details, including an email address you own; we confirm it with a code when you sign up.
• Your account is personal. Do not share your password or sign-in codes, and do not let anyone else use your account. We may limit or suspend accounts that show signs of being shared.
• You are responsible for activity on your account. Tell us at [CONTACT EMAIL] straight away if you think someone else has access to it.

3. Access plans and payment

• Access plans give you access to all paid content for a fixed period, shown on the plan when you buy it. Prices include any applicable VAT.
• Each plan is a single payment. Plans do not renew automatically and you will never be charged again unless you choose to buy another plan.
• If you buy a plan while you already have access, the new period starts the day after your current access ends, so you do not lose any days.
• Payments are processed securely by Stripe. Your access starts as soon as your payment is confirmed, and we email you to confirm it.
• We may change prices at any time, but a change never affects a plan you have already bought.

4. Cancellation and refunds

Under the Consumer Contracts Regulations you normally have 14 days to cancel a purchase of digital content. Because your access starts immediately, by completing a purchase you ask us to start providing the content straight away and acknowledge that you lose this right to cancel once access has begun.

This does not affect your statutory rights if the Service is faulty or not as described. If something is wrong, contact us at [CONTACT EMAIL] and we will fix it or, where appropriate, give you a full or partial refund. We may also offer refunds in other circumstances at our discretion.

5. Using the content

All questions, explanations, images and other content in the Service belong to us or our licensors and are protected by copyright. We give you a personal, non-transferable licence to use them for your own revision while your access lasts. You must not:

• copy, record, screenshot in bulk, download, publish or share questions or explanations, in whole or in part;
• use bots, scrapers or other automated tools to access the Service or extract content;
• resell, sublicense or provide access to the Service to anyone else;
• try to get around access controls, interfere with the Service's security, or overload it.

Breaking these rules may lead to immediate suspension or termination of your account without a refund.

6. Accuracy of content

We work hard to keep questions and explanations accurate and up to date, but medicine changes and errors can happen. If you spot one, please tell us at [CONTACT EMAIL] so we can review it.

7. Availability

We aim to keep the Service available at all times but cannot promise it will be uninterrupted or error-free. We may suspend it briefly for maintenance or updates, and we may add, change or remove content and features to improve the Service. If we make a change that significantly reduces what you paid for, you may contact us for a pro-rata refund of your remaining access.

8. Ending your account

You can stop using the Service at any time and ask us to delete your account by emailing [CONTACT EMAIL]; unused access is not refundable except as described in section 4. We may suspend or close your account if you seriously or repeatedly break these terms. Sections 5, 9 and 11 continue to apply after your account ends.

9. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

Otherwise, we are not liable for losses that were not reasonably foreseeable, for any loss of income or opportunity, or for the outcome of any examination. Our total liability to you in connection with the Service is limited to the amount you paid us in the 12 months before the claim arose.

10. Changes to these terms

We may update these terms, for example to reflect changes to the Service or the law. The date at the top of this page shows when they last changed. If a change materially affects you, we will tell you by email at least 14 days before it takes effect. The terms in force when you bought a plan continue to apply to that plan.

11. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring proceedings there. If any part of these terms is found unenforceable, the rest remains in effect.